FAQ

Due to the boutique nature of Encore please email  contact@encorepilatescenter.com for scheduling and availability. 

**As of 4/13/23 we are only accepting clients on our waitlist** If you are interested in being put on our waitlist please email us. 

Please note: Limited availability during peak times (early morning and evening) 

Once you are placed on our waitlist, no action is needed on your part. You will be contacted when it is your turn. No payment is required to be on our waitlist. If you want to check in on the status of the wait time please email contact@encorepilatescenter.com

No walk-ins - appointment only

We do no accept payment at the studio

Given the boutique style of our studio, we encourage you to email us with all questions and concerns. If you stop by we may be in session and do not have the capacity to speak with you as our priority is our clients in sessions. Thank you for understanding. 

24-hour notice needed for 1:1 sessions and Group reformer **INCLUDES COVID-19 SYMPTOMS 

*For 1:1 clients in the event notice is given less than 24 hours in advance the client will be charged one 1:1 session

*Group Reformer students may have the option of make-up class if available (PLEASE NOTE, only 1 makeup class per 6-week session) 

NO REFUNDS. All purchases are final sale

One makeup class is allowed per 6-week group series. The client must inform the studio they will be missing their regular scheduled class by emailing contact@encorepilatescenter.com 

Per availability, a makeup class will be offered. The makeup class has to fall within the 6-week series of the missed class. 

Makeup classes are not guaranteed.

Dedicated parking is located behind the studio off Lester Ave. 

6 and 12-month group enrollment offered to continuing group reformer students

For new clients only. Sessions have to be  3 consecutive weeks. No exceptions

We do offer duo sessions at the studio for limited situations.  All duo sessions must have both clients attending. **PLEASE NOTE** If only one client can attend they must have a separate 1:1 package to use for that particular session. Within 24-Hour cancellation: If one person cancels (within 24 hours of the session) we need to know at that time whether this is a full cancellation for all parties or the other person will be attending and they have to have a valid 1:1 package to use. Under 24-Hour Cancellation,: Session is forfeited 

*Sessions have to be used within 60 days (5 Pack) and 90 days (10 Pack) of purchase

All remaining sessions will be forfeited.

For best results, 2-3x a week

 Here at Encore Pilates Center, our clients are the top priority. Our mission is to teach traditional pilates with integrity and intention. Our studio is based on our core values of purposeful teaching, community, balance, and authenticity.