FAQ

Due to the boutique nature of Encore scheduling is done directly through Jennifer. For the most up-to-date availability 408-827-3418 or Jennifer@encorepilatescenter.com 

Please note: Limited availability during peak times (early morning and evening) 

24-hour notice needed for 1:1 sessions and Group reformer **INCLUDES COVID-19 SYMPTOMS 

*For 1:1 clients in the event notice is given less than 24 hours in advance the client will be charged one 1:1 session

*Group Reformer students may have the option of make-up class if available (PLEASE NOTE, only 1 makeup class per 6-week session) 

NO REFUNDS. All purchases are final sale

One makeup class is allowed per 6-week group series. The client must inform the studio they will be missing their regular scheduled class by emailing jennifer@encorepilatescenter.com 

Per availability, a makeup class will be offered. The makeup class has to fall within the 6-week series of the missed class. 

Makeup classes are not guaranteed.

Dedicated parking located behind studio off Lester Ave. 

6 and 12-month group enrollment offered to continuing group reformer students

We do offer duo sessions at the studio for limited situations.  All duo sessions must have both clients attending. **PLEASE NOTE** If only one client can attend they must have a separate 1:1 package to use for that particular session. Within 24-Hour cancellation: If one person cancels (within 24 hours of the session) we need to know at that time whether this is a full cancellation for all parties or the other person will be attending and they have to have a valid 1:1 package to use. Under 24-Hour Cancellation: Session is forfeited 

For best results, 2-3x a week